Terms and Conditions

1. Purpose

These terms and conditions govern the contractual relationship between Balt Partners SIA (hereinafter "the Provider") and its clients (hereinafter "the Client"), for all expatriation support services in Latvia.

2. Services offered

The Provider offers the following services: SIA company formation in Latvia, residence permit assistance, tax optimisation, business bank account opening, and relocation support. The details of each service are set out in the personalised quote provided to the Client.

3. Pricing and payment

All prices are quoted in euros, exclusive of tax. Payment is due according to the terms specified in the quote: a 50% deposit upon order, with the balance payable upon delivery of the service. Payments are accepted by bank transfer.

4. Delivery timelines

The timelines provided are indicative only. The Provider undertakes to use all reasonable endeavours to meet the agreed deadlines. However, timelines that depend on Latvian government agencies (commercial register, immigration authorities) are beyond the Provider's control.

5. Client obligations

The Client agrees to provide accurate and complete information, to supply the necessary documents within the agreed timeframes, and to respond to the Provider's requests within a reasonable period. Any delay attributable to the Client may result in a corresponding extension of delivery timelines.

6. Guarantee and refund

The Provider guarantees the formation of the SIA company. In the event that formation is impossible due to a fault attributable to the Provider, a full refund will be issued. Administrative fees paid to third parties (commercial register, notary) are non-refundable.

7. Termination

The Client may cancel the order before the commencement of services, subject to a cancellation fee of 15% of the total amount. Once services have commenced, any services already performed will be invoiced on a pro rata basis.

8. Liability

The Provider acts as an intermediary and facilitator. It cannot be held liable for decisions made by Latvian authorities, nor for the tax consequences of the Client's choices. The Provider recommends that the Client consult a lawyer or qualified accountant for any significant tax decisions.

9. Right of withdrawal

In accordance with European Directive 2011/83/EU, the Client has 14 days from the conclusion of the contract to exercise the right of withdrawal, without having to provide reasons or pay any penalties. To exercise this right, the Client must notify their decision by email to contact@baltpartners.com.

If the Client has expressly requested that performance of the services begin before the end of the withdrawal period, they shall remain liable for an amount proportional to the services provided up to the point at which they communicated their decision to withdraw.

10. Online dispute resolution

In accordance with European Regulation No. 524/2013, the Client may use the European Commission's online dispute resolution platform, accessible at: https://ec.europa.eu/consumers/odr/.

11. Data protection

The processing of personal data in connection with the performance of these terms and conditions is governed by our privacy policy. The Client has the rights provided under the GDPR (access, rectification, erasure, portability, objection), which may be exercised by contacting contact@baltpartners.com.

12. Force majeure

Neither party shall be held liable for any failure to fulfil its contractual obligations if such failure results from a force majeure event, including but not limited to natural disasters, wars, epidemics, strikes, or government decisions.

13. Governing law

These terms and conditions are governed by Latvian law. Any dispute shall be submitted to the courts of Riga, Latvia, following an attempt at amicable resolution.